I did not receive an OTP when I used my card to pay for my online purchase. What should I do?

You may proceed with your online purchase without the OTP if the online store did not prompt for the OTP entry.

For online shops that require an OTP, but no password was received:

• You may click the “Resend” button.
• If after clicking the “Resend” button, you still did not receive any OTP, then you may verify with your branch of account if your current mobile number is reflected in your records. If not, visit any branch to update your mobile number.
• Please expect to receive OTP the next banking day after updating your contact details with the branch.