Someone is using my credit card for unauthorized online transactions, what do I do?

Once you have determined that a charge on your credit card account is invalid, you may notify Metrobank by calling our Customer Service Hotline at 88-700-700 Domestic Toll-Free Hotline [phone] (using a PLDT line), or International Toll-Free Hotline at (+your country and area codes) 800 8700 0707 and provide the details of the disputed transaction/s, including the transaction date, merchant name, description of the transaction and the reason for the dispute. For a full step by step process, visit https://metrobankcard.com/cardsservices/card-security-and-secure-online-shopping.