Get CALLS from: 0919 059 8690
This number is used for outbound calls by Metrobank Customer Service only and cannot receive calls or SMS. To talk to a customer service representative, call the Metrobank Contact Center at (02) 88-700-700.
The list of accredited third party agencies and their registered numbers for sales and promotion callouts are found here: https://mbcpc.co/Telesales.
Get SMS from:
- MCC - For credit card and personal loan advisories, transaction and promo notifications and sender of One-Time PIN (OTP) when calling Customer Service hotline
- MB_CARD_SOA - For your credit card statement of account details
- 225622 - Promo advisories, payment reminders, update on customer requests and inquiries for credit cards 22565623 (Globe and others) - M Connect Payment Reminders
- 46820108 (SMART and TnT) - M Connect Payment Reminders
- Metrobank - Sender of One-Time PIN (OTP) for online transactions, fraud reminders, promo advisories on debit and prepaid cards
- METROBANK - Real-time notification on Metrobank App transactions such as payment transfers, successful enrollment of contacts, scheduled payments, etc.
Get VIBER messages from:
- Metrobank Card Promos - Credit card and personal loan promo updates
- Metrobank Advisory - For financial tips and promo advisories from Collections
- Metrobank - Fraud reminders and promo advisories for debit and prepaid cards
Get EMAILS messages from:
- Credit Cards
- application_receipt@marketing.metrobankcard.com - Credit card application acknowledgment receipt
- creditapplication@metrobankcard.com - Credit card application status updates
- customerservice@metrobankcard.com - Real-time transaction notifications and updates on customer requests and inquiries
- info@metrobankcard.com - Early notification on credit card dues, updates on customer requests and inquiries for pre-due credit card accounts
- MSOA@metrobankcard.com - Monthly credit card statement of account
- promos@marketing.metrobankcard.com - Promo advisories and email address change notifications
- noreply@metrobankcard.com - Automated email that does not require a response
- Personal Loan
- personal_loans@metrobankcard.com - Updates on customer requests and inquiries regarding personal loans
- PLApplications@metrobankcard.com - Personal loan disbursement-related advisories and updates
- promo@marketing.metrobankcard.com - Promo advisories for personal loans
- application@metrobank.com.ph - Automated email for a customer's personal loan
- Security and Fraud Advisory
- cardsecurity@metrobankcard.com - Fraud reminders and updates on dispute status
- Collections and Payment Arrangements
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collections@metrobankcard.com - Promo advisories, payment reminders, updates on customer requests and inquiries for credit cards
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collections@alert.metrobankcard.com - M Connect automated payment reminders
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collections-RMU@metrobankcard.com - Documents related to Payment Arrangement confirmation to clients
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PLAdvisory@metrobankcard.com - Payment reminders and updates on customer's payment-related concerns for personal loans
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carloancollections@metrobankcard.com - Promo advisories, payment reminders, and updates on customer requests and inquiries for car loans
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homeloancollections@metrobankcard.com - Promo advisories, payment reminders, and updates on customer requests and inquiries for home loans
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crdservices@metrobankcard.com - Documents like Certificate of Full Payment or No Liability, Rewrite, Promissory Note, and other correspondences
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IDRPMC@metrobankcard.com - Sending of Inter-Bank Debt Relief Program concerns to other banks
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