What are the official and verified Metrobank contact details for receiving important updates?

Get CALLS from: 0919 059 8690

This number is used for outbound calls by Metrobank Customer Service only and cannot receive calls or SMS. To talk to a customer service representative, call the Metrobank Contact Center at (02) 88-700-700.

The list of accredited third party agencies and their registered numbers for sales and promotion callouts are found here: https://mbcpc.co/Telesales.

Get SMS from:

• MCC - For credit card and personal loan advisories, transaction and promo notifications and sender of One-Time PIN (OTP) when calling Customer Service hotline
• MB_CARD_SOA - For your credit card statement of account details
• 225622 - Promo advisories, payment reminders, update on customer requests and inquiries for credit cards 22565623 (Globe and others) - M Connect Payment Reminders
• 46820108 (SMART and TnT) - M Connect Payment Reminders
• Metrobank - Sender of One-Time PIN (OTP) for online transactions, fraud reminders, promo advisories on debit and prepaid cards
• METROBANK - Real-time notification on Metrobank App transactions such as payment transfers, successful enrollment of contacts, scheduled payments, etc.

Get VIBER messages from:

• Metrobank Card Promos - Credit card and personal loan promo updates
• Metrobank Advisory - For financial tips and promo advisories from Collections
• Metrobank - Fraud reminders and promo advisories for debit and prepaid cards

Get EMAILS messages from:

• Credit Cards
  • [e-mail] - Credit card application acknowledgment receipt
  • [e-mail] - Credit card application status updates
  • [e-mail] - Real-time transaction notifications and updates on customer requests and inquiries
  • [e-mail] - Early notification on credit card dues, updates on customer requests and inquiries for pre-due credit card accounts
  • [e-mail] - Monthly credit card statement of account
  • [e-mail] - Promo advisories and email address change notifications
  • [e-mail] - Automated email that does not require a response

• Personal Loan
  • [e-mail] - Updates on customer requests and inquiries regarding personal loans
  • [e-mail] - Personal loan disbursement-related advisories and updates
  • [e-mail] - Promo advisories for personal loans
  • [e-mail] - Automated email for a customer's personal loan

• Security and Fraud Advisory
  • [e-mail] - Fraud reminders and updates on dispute status

• Collections and Payment Arrangements

  • [e-mail] - Promo advisories, payment reminders, updates on customer requests and inquiries for credit cards

  • [e-mail] - M Connect automated payment reminders

  • [e-mail] - Documents related to Payment Arrangement confirmation to clients

  • [e-mail] - Payment reminders and updates on customer's payment-related concerns for personal loans

  • [e-mail] - Promo advisories, payment reminders, and updates on customer requests and inquiries for car loans

  • [e-mail] - Promo advisories, payment reminders, and updates on customer requests and inquiries for home loans

  • [e-mail] - Documents like Certificate of Full Payment or No Liability, Rewrite, Promissory Note, and other correspondences

  • [e-mail] - Sending of Inter-Bank Debt Relief Program concerns to other banks