Joe Kit Lim
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Recent activity by Joe Kit Lim-
Can I use my debit card when I'm abroad?
Yes. You can use your Metrobank Prime debit card at any Mastercard-affiliated stores or ATMs. For your convenience, we recommend that you advise us through our Contact Center at (02) 88-700-700 pri...
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Where can I find my card's account number?
OPTION A See below on how to identify the various parts of your debit card: Card number -- This identifies your card as a Metrobank-issued Mastercard Debit/Prepaid Card. Card name -- Identifies th...
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I lost my card. What do I do?
If your card is lost or missing, you must immediately report the incident to our Contact Center hotline at (02) 88-700-700 to have it blocked and to request for a replacement.
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How do I reset my PIN?
If you have exceeded the maximum 3 incorrect PIN entries, the ATM Debit Card will be temporarily blocked. You may call our hotline at (02) 88-700-700 should you wish to reset or unblock your PIN. I...
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How can I get a debit card?
To get a debit card, simply open a deposit account with Metrobank. You may choose the following: Spark Savings Account Regular Savings Account OFW Savings Account SSS Pensioner Savings Account Acc...
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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...